Refund policy

We want you to be happy with what you pay for. This policy explains when we give credits or money back.

Credits back automatically

• A video that doesn't finish. If a video stops before it's finished and you delete it, its credits are added back to your account straight away.
• A video that can't start. If something goes wrong before work begins, no credits are taken.

Money back

• New subscriptions: if you're not happy, ask within 7 days of your first payment and we'll refund it in full, as long as you've used no more than 3 credits.
• Yearly plans: ask within 14 days of paying for a full refund if you've used no more than 6 credits. After that, yearly plans aren't refunded, but you keep the plan until the end of the year.
• Technical faults: if a fault on our side stops you from using the service for a long time, we'll refund the affected period or add credits, whichever you prefer.
• Charged by mistake: duplicate or wrong charges are always refunded in full.

What isn't refunded

• Credits used on videos that finished, including videos you later decide you don't like. You can use Draw it again to change the look.
• Unused monthly credits at the end of a billing month.
• Months already started on a monthly plan after the first 7 days. Cancelling stops the next payment.
• Accounts closed for breaking our terms.

How to ask

Email muzzamilkhaliddev@gmail.com from the email address on your account, with the date of the payment. We reply within 3 working days. Refunds go back to the original payment method and can take 5 to 10 working days to appear, depending on your bank.

Nothing in this policy affects rights you have under consumer law in your country.